But if buttons are still unresponsive, there must be a hardware fault and your remote needs to be replaced. The above steps would definitely make your remote buttons responsive again. If you observe LED flashing 5 times on any button press, your remote battery are low and needs to be replaced.Use a new pair of batteries and try again. If you don’t see the LED flashing, probably battery has drained out.Grab your Xfinity remote and press any button on it.Use the below steps to troubleshoot Xfinity remote unresponsive buttons: You can easily troubleshoot Xfinity remote unresponsive buttons by pressing and holding them for 15 seconds and know the reason behind the malfunction of the remote buttons. There are times when your remote button becomes unresponsive or stops working, the only thing that can make those button responsive again is troubleshooting the buttons one by one. Enjoy being able to control and change settings with ease by the sound of your voice! Troubleshooting Unresponsive Remote Buttons Once you have figured out the issue, it is time for you to gain voice control and get the most out of your Xfinity voice remote. There may be a problem that you cannot solve without professional assistance. If you are still having problems even after going through this list, you will probably need to contact your Xfinity service provider. These are some of the most common ways to fix Xfinity voice remote that is not working. Please note that if the remote control is an older model and you have not recently purchased it, they may or may not be able to replace it, depending on their product replacement policies. If you have checked everything else and you believe you are dealing with a faulty piece of hardware, you can contact Comcast, and they should be able to send you a new remote to replace the faulty one. Thankfully, Comcast has customer service representatives that can help with that. Though Comcast tries its best to provide high-quality and well-functioning products, occasionally, faulty hardware slips through the cracks. There is always the possibility that you have a faulty remote control. It is important to note that if you reset your remote, you will have to reconnect it to all of your devices and change your settings back to your preferences, but if it helps you gain voice control, it is worth the extra steps. This process is simple and you can do it quickly. In order to confirm that the remote was set up and connected to your other devices properly, you will have to reset the remote. It is possible that a step was skipped or something interfered with the completion of the setup process. Whether you are setting up your Xfinity voice remote for the first time or you have been using it for a while, there could be an error in the setup. If the rest of the remote is functioning, but the voice control function is not working, it is likely that it is not dead batteries, but it could be weak batteries, so it would still be worth trying to replace the batteries to fix your remote. Dead BatteriesĮven if you are working with a fresh-out-of-the-box Xfinity remote, it is possible that you got a bad set of batteries or the batteries that you are using are not as new as you thought they were.Ĭheck the date on the batteries you are using to make sure they are not expired, and even if they are good, try getting a brand-new pair to see if they fix your problem. Sometimes rebooting a device will allow it to reset or refresh the connections it has between itself and other devices, and that can solve many different problems. If you are still experiencing problems with the voice remote, try rebooting the devices that your Xfinity is connected to by following the same steps you followed for rebooting your Xfinity device. You can check out our exclusive post on how to reset Xfinity remote. Turn off the power completely, wait a few minutes, and then reboot it. If the remote does not have any physical damage, it is possible that you just need to reboot your system. If you cannot see any physical damage on the outside and it has not had water spilled on it, but some things, like volume control and the power button are still working, it is possible that there is some kind of internal damage that you cannot see. Has it been exposed to water or other liquids that may cause it not to function properly? Has it been dropped from a significant height, which can cause problems with the motherboard inside the remote that may not be visible on the outside? One of the first things you need to check is whether the remote itself has suffered any physical damage. Go through the following steps to figure out how to fix Xfinity voice remote that is not working. Troubleshooting Unresponsive Remote Buttons.Fixing Xfinity Voice Remote not Working.
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